If you've decided that Desk.com is not the right customer service solution for your business, you may be wondering how you can cancel your account. The process for cancelling will depend on how you signed up initially.
If you signed up through Desk.com or an Account Executive at Desk.com, cancelling your account is easy. You can do it online if you have Billing Administrator access to your account. Here's how:
1. Log in to your account on Desk.com
2. Go to the Admin area
3. Click on the Billing link in the top right corner
4. In the bottom right corner, click on the link for Cancel my account
5. Fill out the brief survey as to why you're cancelling
It's worth noting that if you can't access your Admin or Billing area or don't have Billing Administrator access, you may need to contact Desk.com support directly to cancel your account.
When cancelling, it's a good idea to have a clear understanding of your reasons for doing so. Perhaps you found that Desk.com didn't meet your specific needs or that there are other customer service solutions that would be a better fit for your business.
Whatever your reasons may be, it's important to communicate these to Desk.com so that they can improve their platform and services.
If you signed up through an Account Executive at Desk.com, you may want to reach out to them directly to cancel your account. They may be able to provide additional guidance or assistance with the process.
In conclusion, cancelling your Desk.com account is a straightforward process if you have Billing Administrator access. Make sure you have a clear understanding of why you're cancelling and communicate this to Desk.com. And if you signed up through an Account Executive, don't hesitate to reach out to them for assistance.